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Terms and Conditions

The following terms and conditions of sale ('conditions') apply to the supply of goods or services ('products') by Saint Léna to you, including all transactions for the purchase of products through this web site.  In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to Saint Léna and includes its related entities.

Orders

Your completion of the order form on this web site will constitute an offer by you to purchase the products ('order'). All orders are subject to our acceptance.

Any order under these conditions must be placed via the forms provided on this web site and must specify information requested including, without limitation:

  • quantity and description of the products
  • full street address to which the products are to be delivered and
  • current billing address to which the credit card statements are to be sent

You must complete all information requested on the order form before we process the order.

We will send you an email acknowledging the products ordered as soon as possible after you have placed an order. Our acknowledgement of your order by email will not constitute an acceptance of the order.

An order for products will only be binding on us when we accept the order by a separate email once your payment has cleared. If we do not accept your order for any reason, we will inform you by email or in writing.

Prices

All prices provided on this web site are inclusive of a Goods and Services Tax ('GST'), unless explicitly stated otherwise. The GST payable by you will be shown on the invoice provided at the time of delivery of the products.

The purchase price for the products will be at our selling price on the date of our receipt of the order, less any applicable discounts in effect at that time. All orders will attract a delivery charge as set out on our Delivery page.

We will not be responsible for errors in pricing that appear on this web site. We will notify you in the event of a pricing error on the web site before an order is delivered, and you will have the opportunity to cancel your order in accordance with these conditions.

Payment

Payment for products purchased from Saint Léna via this web site can be made by VISA or MasterCard credit cards, cheque or PayPal. Saint Léna will verify the credit card information you submit and will advise you that your payment has been accepted. You must submit to Saint Léna such information as may be reasonably requested by Saint Léna for the authorization and verification of your credit card purchases.

We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information is protected by SSL with the highest level of encryption commercially available to ensure that your trans- action is safe and secure.

Saint Léna will deliver the products to you only once the payment has cleared into the specified Saint Léna bank account.

Saint Léna reserves the right to decline any payment that is believed to be fraudulent and exercise its lawful remedies if a dispute arises over payment through your credit card provider. If your credit card provider rejects a payment when due, Saint Léna at its discretion may delay or cancel delivery of any order you have placed.

Saint Léna has the right to offset and deduct from any refund due to you all sums owed by you to Saint Léna . If your account is placed in collection, Saint Léna will be entitled to claim all reasonable expenses for collection, including legal fees incurred.

If you wish to change or cancel your order, you must immediately contact us by email at and we will endeavor to accommodate your request, if the products have not been dispatched. If you change or cancel your order after 48 hours in which you have placed it, we reserve the right to charge you any costs we have incurred in relation to your order, including, but not limited to, transportation and administration costs, and such costs will not exceed more than 50% of the total price of the ordered products.

Stock Availability

If a Product is "out of stock" when we process your order, we will contact you to discuss revised delivery times or refund options.

Return Policy

You may return products to us for exchange or refund within 7 days of receipt of the products, provided that the products are in perfect condition, unused, unwashed and are accompanied with their original packaging, we do not accept a return for a change of mind.

Products must be returned to the following address, at your own cost, with a dispatch note stating our original invoice number:

Saint Léna
12 Rue des Pêcheurs
50300, Vains Saint Léonard
France

Once we have received the returned products, we will notify you via email of your exchange or refund. Delivery costs will only be refunded if the return is as a result of our error.

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